FAQ

Q: How long does shipping take?

A: We typically deliver within 7–14 business days. You'll receive a tracking number as soon as your order ships.

Q: Is the lamp rechargeable?

A: Yes! The Axolotl Drift Lamp has a built-in rechargeable battery via USB-C. No batteries needed.

Q: Is it safe for kids?

A: Absolutely. Made from soft BPA-free silicone with low voltage (≤36V) making it completely safe for children.

Q: What if my order arrives damaged?

A: We offer a 30-day money back guarantee. Simply email us at ournovohome@gmail.com with a photo and we'll replace or refund immediately.

Q: Can I track my order?

A: Yes — once shipped you'll receive a tracking link via email automatically.

Q: Do you ship to Australia and USA?

A: Yes we ship worldwide including Australia and USA.

Q: How do I turn it on?

A: Simply tap the lamp to turn on, change colour or turn off. No switches needed.